Privacy policy

Last updated: June 2026

At Intellio Toys, your privacy matters to us. This Privacy Policy explains how Intellio Toys ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from intelliotoys.co (the "Site"), use our services, or communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services — whether as a customer, site visitor, or any other individual whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully before using our Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. When we do, we'll post the revised version on the Site and update the "Last updated" date above. We encourage you to review this policy periodically.

How We Collect Your Personal Information
We collect personal information about you from several sources depending on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of Intellio Toys and its users.

Information You Provide Directly

• Contact details — your name, address, phone number, and email address
• Order information — billing/shipping address, payment confirmation, email, and phone number
• Account information — username, password, security questions, and related credentials
• Customer support communications — any information you share when reaching out to our team

Certain features may require specific information. You may choose not to provide it, but this may limit your access to those features.

Information Collected Automatically
Using cookies, pixels, and similar technologies, we may automatically collect ("Usage Data"): device and browser information; network connection details and IP address; pages visited and interactions with the Site.

Information from Third Parties
We may also receive information from trusted partners, including Shopify (our e-commerce platform), payment processors (who collect payment details to fulfill your orders), and analytics and advertising partners. All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services — We use your information to process orders, handle payments, manage your account, arrange shipping, facilitate returns and exchanges, and send transactional notifications, including through Shopify's platform, subject to Shopify's Privacy Policy.

Marketing & Advertising — We may send promotional communications by email, SMS, or mail, and display personalized advertisements. For EEA residents, this is based on our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.

Security & Fraud Prevention — We use your information to detect and address fraudulent, illegal, or harmful activity. Please keep your credentials private, and contact us at support@intelliotoys.co if you believe your account has been compromised. For EEA residents, this is based on Art. 6(1)(f) GDPR.

Customer Support & Service Improvement — We use your information to respond to inquiries and improve our Services. For EEA residents, this is based on Art. 6(1)(f) GDPR.

Cookies
We use cookies to power core functionality, remember your preferences, and run analytics. For details on cookies used through Shopify, visit shopify.com/legal/cookies. You can manage or disable cookies through your browser settings, though this may affect certain features. Our Site does not respond to "Do Not Track" signals.

How We Share Your Personal Information
We may share your information with: service providers (IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping); business and marketing partners (under their own privacy policies); parties you consent to share with; within our corporate group; for legal and compliance purposes; and in connection with business transactions such as a merger or acquisition. We do not sell or use sensitive personal information to infer characteristics about you without your consent.

Third-Party Websites & Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, security, or content, and encourage you to review their policies. A link does not imply endorsement.

Children's Privacy
We sell toys, but our Services and online store are directed to adults (parents, guardians, and gift-givers) who purchase on a child's behalf. Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their information, contact us at support@intelliotoys.co and we'll promptly delete it. We do not knowingly sell or share the personal information of individuals under 16.

Data Security & Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights
Depending on your location, you may have the right to: access/know, delete, correct, port, restrict processing, withdraw consent, and appeal our decisions. You can also opt out of marketing emails at any time via the unsubscribe link (transactional emails such as order confirmations will still be sent). To exercise any of these rights, contact us at support@intelliotoys.co. We won't discriminate against you for exercising your rights and may need to verify your identity first.

Complaints
If you have concerns about how we handle your personal information, contact us at support@intelliotoys.co. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Data Transfers
Intellio Toys operates globally, so your information may be transferred to, stored in, or processed in countries outside your own. For transfers from the EEA or UK, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses, unless the destination country provides an adequate level of data protection.

Contact Us
For any questions, requests, or concerns regarding this Privacy Policy:
📧 support@intelliotoys.co
🌐 intelliotoys.co

© 2026 Intellio Toys. All rights reserved.