Shipping policy
Last updated: June 2026
At Intellio Toys, we know that waiting for your order can feel like forever — especially when there's a child excited for something new to play with. That's why we're committed to getting your products to you as quickly and reliably as possible, wherever you are in the world.
Order Processing
All orders are processed within 1–3 business days of purchase. Please note that processing time is separate from shipping time. Orders placed on weekends or public holidays will begin processing on the next available business day.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number, so you can follow your package every step of the way.
Express Shipping
We offer Express Shipping on all orders, worldwide.
- Delivery Time: 5–10 business days after dispatch
- Shipping Cost: Calculated at checkout based on your location
- Coverage: Worldwide — we ship to every corner of the globe
Worldwide Delivery
No matter where you are, Intellio Toys delivers. We proudly ship to customers across the globe, ensuring that families everywhere have access to our toys without compromise.
Tracking Your Order
As soon as your order leaves our warehouse, you'll receive an email containing your tracking number. Use it to monitor your shipment's progress in real time through our carrier's tracking portal.
If you haven't received your tracking information within 3 business days of placing your order, please check your spam folder first — then contact us at support@intelliotoys.co.
Delivery Delays
We always aim to meet our estimated delivery windows. However, certain circumstances beyond our control — such as high order volumes, extreme weather, customs processing, or carrier disruptions — may occasionally cause delays. We appreciate your patience, and if your order is significantly delayed, our support team is always here to help.
Customs & Import Duties
For international orders, please be aware that your shipment may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost at checkout. We recommend checking with your local customs office for more information before placing your order.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us immediately at support@intelliotoys.co with your order number and a description of the issue. We'll work swiftly to make it right.
Contact Us
For any shipping-related questions or concerns, our support team is ready to help:
📧 support@intelliotoys.co
🌐 intelliotoys.co
© 2026 Intellio Toys. All rights reserved.